The client who rang at 6pm instructs you, not the firm down the road.
New enquiries go to whoever answers first. Your receptionist answers every call, takes a careful intake with the details for your conflict check, and never gives legal advice.
Hear her answer for your business.
Paste your website and she’ll learn it in seconds, or just start talking. Type like a caller would, or tap the mic.
We read your public homepage once. Nothing you type to her is stored.
An example call, start to finish.
What she gets for you
- The area of law
- A short summary of the matter
- The other party's name, for the conflict check
- Any deadlines or court dates
The details that matter to you.
Intake, not small talk
Area of law, the matter in their words, the other party for your conflict check and any deadlines. Ready for a fee earner.
Urgent matters first
A hearing on Thursday or a police interview tonight is flagged straight to the team, not left in a queue.
Professional, and careful
She never gives advice and never confirms who you act for. Every caller still feels looked after.
Safe by design
She’s a receptionist, not an expert, and she knows it. For solicitors & legal she follows these rules on every call:
- Never give legal advice or an opinion on someone's case, and never estimate their chances. Say a solicitor will advise.
- Never confirm or deny whether the firm acts for any person or company.
- If someone says they or a child are in danger, tell them to call 999. If it's domestic abuse, the National Domestic Abuse Helpline is free on 0808 2000 247.
- Keep the intake short and factual. Don't ask for sensitive details beyond what's needed to route the enquiry.
What legal ask us first.
Does she give legal advice?
No, never. She takes a careful intake, flags anything urgent, and tells the caller a solicitor will advise. She won't confirm or deny who the firm acts for.
Rather talk to a person?
Tell us about your business and we'll ring you back, usually the same day. We can set her up with you on the call.
- A walkthrough tailored to your business
- Your own branded AI chat bot — floating or embedded
- Branded lead-capture forms
- Invoices with e-signatures & payment tracking
- No obligation, no pressure